Spillage on fabric
We repair fabric surfaces including the interior felt lining in our Phone Booths and sofa cushions in our larger Rooms.
Scratches and breakage
Damages to hard surfaces noticeable from at least two feet away, excluding metal components.
Fans and air vents
Loss of functionality over time of ventilation components, including fans and air vents.
Normal wear and tear
Wear, tear and pillage of wall and floor fabrics noticeable from at least two feet away.
Damaged eletrical components
We will repair or replace electronic components that may be exposed or damaged over time.
Excessive Use
Overuse of electical or other utilities, beyond the suggested usage guidelines in our care and instructions manual.
Incorrect placement
Damages from placement in inappropriate environments as detailed in our care and instruction guidelines.
Attempts to renew units
Refurbishments or upgrades of any components in an attempt to renew units.
Pre-owned or rental units
Room Service does not cover repairs for units that are rentals or pre-owned.
Acts of nature
Room Sense is an extended warranty, and not an insurance plan. As such, we do not cover acts of nature including fire, flood, hurricanes, etc.
