ROOM Protection Plan
Terms and Conditions

Effective date: August 2nd, 2021

Welcome to the ROOM Protection Plan Terms and Conditions (the “Protection Plan Terms”). These Protection Plan Terms govern the extended warranty and maintenance plan offered by Room Inc. (“ROOM”, “we”, “our”, or “us”) for Booths that you have purchased (the “Protection Plan”). If you have any questions about the Protection Plan, please contact us at support@room.com oor at +49 30 56795478.

The Protection Plan Terms are subject to and incorporate the ROOM Terms and Conditions (the “Terms”) located at here. All terms not defined herein will have the meanings set forth in the Terms. In the event of any conflict or inconsistency between these Protection Plan Terms and the Terms, the Protection Plan Terms will govern.

You must comply with all of the requirements and conditions in these Protection Plan Terms in order for the Protection Plan to apply to any losses and damages incurred by you with respect to your Booth. Please carefully review the sections entitled “What is covered under the Protection Plan?” and “What is not covered under the Protection Plan?” below so that you may identify and protect your Booth(s) against any losses or damages not covered by the Protection Plan.

What Is the Protection Plan and What Is Included?

In addition to the standard warranty provided by the seller of the Booth under local Law, which remains unaffected by this Protection Plan Terms, we offer this Protection Plan which offers additional warranty and maintenance protection for covered losses and damages up to two (2) times per calendar year to users who have purchased a subscription to the Protection Plan. The Protection Plan is not insurance, and if you desire protection beyond the Protection Plan, we encourage you to purchase insurance as the Protection Plan does not take the place of insurance obtained or obtainable by you (including but not limited to any building insurance or liability insurance).

Pursuant to the Protection Plan, ROOM agrees to provide maintenance services, including certain repair and replacement services to a Booth that shows a Covered Loss (as defined below), subject to the limitations, exclusions and conditions set forth below in these Protection Plan Terms.

For how long is the Protection Plan valid? How can I terminate?

The Protection Plan is valid from the date of purchase of your ROOM Protection Plan subscription for one (1) year terms. You may terminate the Protection Plan three months prior to the end of each one year term; otherwise, it will automatically renew for an additional period of one year.

How much does the Protection Plan cost?

You agree to pay annually in advance the amount that is specified in the Protection Plan for each Unit that is covered by a Protection Plan. This means, for example, that if you elect to subscribe to the Protection Plan for four (4) of our Units to which the Protection Plan applies, you agree to pay ROOM an amount equal to the aggregate total, per year, of the amounts specified in each Protection Plan applicable to each of the four (4) Units.

Phone Booth

Standard AND Connected

1 Year

195 EUR / 175 GBP

3 Year

545 EUR / 485 GBP

5 Year

895 EUR / 795 GBP

ROOM S, including Meeting Room, Focus Room and Open Meeting Room, per unit

Standard AND Pro

1 Year

495 EUR / 455 GBP

3 Year

1,445 EUR / 1,325 GBP

5 Year

2,245 EUR / 1,995 GBP

What is covered under the Protection Plan?

The Protection Plan covers direct physical loss or physical damage to a covered Booth, that is a direct result of the following, assuming normal use and care of the Booth in accordance with all instructions, guidelines and recommendations provided by ROOM with respect to use of the Booth (“Covered Losses”):

For Phone Booths:

  • Spillage on fabric, scratches or breakage of hard surface (i.e. wood, plexiglass), excluding any metal components, that are noticeable from at least 60 cm away;
  • Wear, tear and pillage of the wall fabrics;
  • Loss of functionality over time of the ventilation components, including fans and air-vents;
  • Warping of cosmetic wall over time;
  • Damage to exposed and concealed electrical components and outlets; and
  • Damage caused by improper cleaning methods of cleaning materials not expressly mentioned in the care package or instructions accompanying delivery of each Booth.

For Rooms, including the Meeting Room, Open Meeting Room and Focus Room:

  • Spillage on fabric, scratches or breakage of hard surface (i.e. wood, linoleum, plexiglass, acrylic), excluding any metal or glass components, that are noticeable from at least two feet away;
  • Wear, tear and pillage of the sofa and wall fabrics;
  • Loss of sofa cushion resistance;
  • Loss of functionality over time of the ventilation components, including fans and air-vents;
  • Warping of cosmetic wall over time;
  • Damage to exposed and concealed electrical components and outlets;
  • Repair or replacement of electronic components for the Pro Booths, including the camera, monitor and wireless chargers;
  • Replacement of a broken cable net for the Pro Rooms; and
  • Damage caused by cleaning methods or cleaning materials specified in the care package or instructions accompanying delivery of each Room;

The Protection Plan is non-transferable and applies only in the jurisdiction which the Booth to which the Protection Plan applies was purchased.

What is not covered under the Protection Plan?

The Protection Plan only applies to Covered Losses and does not apply to any other situations and instances, as well as other losses or damage resulting, directly or indirectly, from situations and instances, including but not limited to the following (“Excluded Losses”):

  • Refurbishment or upgrade of all components of a Booth in an attempt to renew the unit;
  • Damages of the Booth by another product not affiliated with ROOM or any of our products and Services;
  • Damage to any non-ROOM branded hardware components, or any software, even if packaged or sold with ROOM branded Booths.
  • Requests for recovery and/or reinstallation of software programs, data and information not originally part of a Booth; 
  • Placement in an inappropriate environment (outdoors, bathrooms, homes), including those expressly prohibited by the care package and instructions accompanying delivery of each Booth;
  • Damage caused by the application of topical treatments outside of those specified in the care package and instructions accompanying delivery of each Booth;
  • Secondary and/or collateral damage;
  • Excessive use of electricity or other utilities provided beyond the suggested usage guidelines provided in the care package and instructions accompanying delivery of each Booth;
  • Lack of electricity, telephone, internet, or other services due to external factors;
  • Damage caused by transit, delivery, redelivery, and/or post-delivery moving performed by an unauthorized person(s);
  • Damage caused by the un-assembly and re-assembly by an unauthorized person(s);
  • Damage caused by the intentional act, or willful misconduct, of any person (whether or not affiliated with the user);
  • Discretionary alteration and repair by users not required for normal functionality of the Booth;
  • Inherent design abnormality including natural inconsistencies in the material used for the Booth components (i.e. wood grains, wood stains, fabric weaving, bubbles in glass/plexiglass) or other latent defect;
  • Pre-owned or rental Booths;
  • Force majeure, including but not limited to fire, flood, water damage, hurricanes, tornados, windstorm, hail, earthquake, smoke, or other heat sources, as well as exposure to the cold, theft, negligence, riot, vandalism, graffiti (drawing) or any other peril;
  • Crushing of any type caused by unreasonably excessive loads leading to breakage of structural components; and

What Are My Responsibilities?

Generally, before providing warranty service under the Protection Plan, we (or our agents) may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow our procedures for obtaining warranty service (as described below). You must have used best efforts to inform us of the Covered Loss as soon as possible after discovery of physical losses or damage to your Booth.

What is the procedure for submitting a claim for a Covered Loss under the Protection Plan?

You may submit a request for a Covered Loss by completing and submitting the Repair Form (the “Service Request Form”) available through the customer portal at  https://www.room-portal.app/service ( (each such request, a “Service Request”). We will process and review the Service Request(s) and inform you of our approval or rejection of such Service Request(s) (“Approved Service Request”) within a reasonable time period following the date you have: (a) completed and submitted the applicable Service Request Form; and (b) provided us with all other information and materials that you are required to provide to comply with the conditions set forth in the applicable Service Request Form. In any event, we will use commercially reasonable efforts to complete processing of your Service Request within [thirty (30) days] after our receipt of such documents and information.

ROOM will provide, in its sole discretion, the repair or replacement and bear the costs of spare parts, labor, and travel for repair staff that ROOM incurs with respect to an Approved Service Request. This does not apply to any repair work not authorized by ROOM. ROOM retains all right, title and ownership over any and all replaced parts used in repair work that is covered by the Protection Plan. If the item is no longer sold by ROOM, ROOM will provide an appropriate replacement. We may use third party service providers to assist in the processing of the Service Request Forms and the fulfillment of a Service Request.

Acknowledgments and Agreements by You

You acknowledge and agree that:

  • You will use best efforts to communicate with us as soon as possible after you discover any potential Covered Loss to your Booth. You shall fulfill this obligation by completing and submitting the Repair Form available through the customer portal at  https://www.room-portal.app/service.
  • These Protection Plan Terms are not intended to constitute an offer to insure, do not constitute insurance or an insurance contract, and do not take the place of insurance obtained or obtainable by you. Furthermore, these Protection Plan Terms are not an insurance service agreement as defined in a standard renter’s or homeowner’s or commercial property insurance policy, and if you desire protection beyond the Protection Plan, we encourage you to purchase insurance as the Protection Plan does not take the place of insurance obtained or obtainable by you.
  • The benefits provided under these Protection Plan Terms are not assignable or transferable by you.

Modification or Termination of Protection Plan Terms

We reserve the right to modify or terminate these Protection Plan Terms generally or in any jurisdiction, at any time, if: (a) we are required to obtain a license or permit of any kind to continue to provide these Protection Plan Terms in any jurisdiction; or (b) we determine or a court or arbitrator holds that the provisions of these Protection Plan Terms violate applicable law. In case of such modification or termination, we will seek a solution that is adequate and reasonable for you, e.g., in case of a termination, we will pay back the subscription fee pro rata.

Disclaimers and Limitations of Liability

Under this Protection Plan, you are not entitled to any further rights or remedies. In particular, we shall not be responsible for any compensation based on breach of contract or default in cases of wilful misconduct or gross negligence on our part. Unless the damage has not been caused by wilful misconduct on our side, the liability to compensation of damages is limited to predictable damage typically caused by such incident. This exclusion of liability shall not apply with respect to our liability for guaranteed product specifications (within the meaning of Sec. 444 of the German Civil Code), personal injury or under the German Product Liability Act.

Applicable Law and Competent Court

The Protection Plan shall be governed by German law under the exclusion of the UN Convention on the International Sale of Goods (CISG), without prejudice to any mandatory conflict of laws provisions.

The courts in [insert name of the city] shall have exclusive jurisdiction in respect of all disputes arising out of or in connection with this Protection Plan.

General Terms

You agree and understand that any further provisions of our General Terms and Conditions also apply to, and are hereby incorporated by reference into, these Protection Plan Terms.

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