What happens if I need to cancel my order?

We understand that things change, so we’re happy to work with you on cancellation requests. Any cancellations requested prior to ROOM units being shipped will need authorization from a ROOM team member. All cancellations will incur a charge of 200 USD / CAD / € / £ / Sfr. per unit, unless otherwise confirmed with ROOM. Cancellations requested after units have shipped will be subject to a 25% restocking fee. Our larger format products (Meeting Room, Open Meeting Room and Focus Room) are not eligible for return or refund after the delivery and installation.

If you have any questions about our cancellation policy, or are in need of cancelling your ROOM order, you can contact us at support@room.com.

You can learn more about our cancellation policy in our Terms & Conditions.

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